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Under the Hood

The Seller's Guide

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Terms & Conditions

Effective Date: August 2025

Welcome to Sellomotive. By using our website or services, you agree to the following terms. Please read them carefully.

1. Scope and Legal Framework

  • These Terms apply to all users in the UAE, including those in free zones, in compliance with the Consumer Protection Law, the E-Commerce Law, and the Electronic Transactions Law.

  • Sellomotive operates under all applicable UAE licensing, regulatory, and technical

2. Consumer Rights & Fair Practices

  • We ensure all services are described accurately, with clear pricing and terms, available in Arabic (plus other languages if desired).

  • We fully respect your right to a safe and fair environment when using our service.

  • There are no hidden or harmful terms, and we do not reserve the unilateral right to amend these Terms without notice, in alignment with UAE law prohibiting “harmful terms”

3. Valuation & Sales Process

  • Valuations are based on real-time UAE market data and are free and non-binding. Final offers are confirmed after physical inspection.

  • We comply with provisions regarding warranties, defects, and consumer remedies, including potential repair, replacement, or refund if the vehicle’s condition doesn’t match the description.

4. Payment, Transfer & Documentation

  • Payments are via secure bank transfer within 48 hours of finalization.

  • We handle RTA ownership transfers and provide warehousing documentation clearly, including your rights around defects or disputes

  • You receive a proper invoice in Arabic (and optionally in English) with details like our trade name, address, service provided, price, and date.

5. Privacy, Data Use & Security

  • We comply with Federal Decree‑Law No. 45 of 2021 on data protection: personal data is processed securely and never used for marketing without consent.

  • You retain the right to access, correct, or request deletion of your personal information.

6. Platform Transparency & Consumer Support

  • We publicly display essential details such as licensing, contact, complaint procedures, and feedback mechanisms as required by the Digital Commerce Law.

  • A clear and accessible complaints process is available, and we strive to resolve issues fairly and promptly.

7. Liability & Prohibited Practices

  • We do not use clauses that limit your statutory consumer rights or impose disproportionate penalties (as required by UAE law).

  • Our liability is limited to the value of the transaction. We are not liable for indirect or consequential losses.

8. Electronic Transactions

  • Our platform supports secure digital contracts using legally recognised electronic signatures under Federal Decree‑Law No. 46 of 2021.

  • We maintain high standards for electronic security and are compliant with trust service provider requirements.

9. Amendments

  • These terms may be updated, but such updates will never be retroactive and will not include unilateral changes that could harm consumers. We will inform users of any changes in compliance with the UAE law.

10. Governing Law & Disputes

  • These Terms are governed by the laws of the United Arab Emirates.

  • In case of disputes, you may file a complaint through channels such as the Dubai Consumer Protection Department (via WhatsApp) for fast and fair resolution.

11. Contact Us

Have questions? Reach out:
Email: support@sellomotive.com
Address: Dubai, United Arab Emirates